This paper discusses the essences of total quality management (TQM) concept and identifies the principles of successful TQM implementation. It contrasts the Quality Seven (Q7) and the Management Seven (M7) tools commonly used in the TQM process. It also describes the Deming's quality management concept and his fourteenpoint management method. It briefly explains the similarities between softwar...

Total Quality Management (TQM) refers to management methods used to enhance quality and productivity in business organizations. Total Quality Management (TQM) has become a frequently used term in discussions concerning quality. Total Quality management has brought rise in demands on the organizations policy and the customers have gained more importance in the organizations focus. TQM is conside...

Education has always been facing the contest in confirming that the quality of teaching and learning takes place persuasively. In this paper we discuss the significance of the effective application of Total Quality Management approach in teaching and learning process. Total quality management. Initially TQM methodology was proposed for business world. The aim of this research is to extend the a...

This paper determines the research area of critical success factors of total quality management (TQM) implementation in higher education institutions which has potential to be explored and generate new knowledge, to improve the total quality management practices and outcome especially in higher education institutions. This paper has reviewed all the literature which is relevant to critical succ...

Human resource management and total quality management having been identified as “new” approaches have attracted a great deal of practitioners’ interest. Environmental pressures to change, for example, turbulent market conditions and heightened competition, have left organizations little choice to introduce novel approaches in human resource management (HRM) and total quality management (TQM) i...

The importance of quality is widely acknowledged throughout the world, not only for avoiding failure and reducing costs but also for gaining competitive advantage. This article reflects on two approaches of quality management that have gained popularity during the last decades: Total Quality Management (TQM) and Information Quality Management (IQM). The goal of this study is to illustrate the l...

Top-down total quality management (TQM) programs often fail to create deep and sustained change in organizations. They become a fad soon replaced by another fad. Failure to institutionalize TQM can be attributed to a gap between top management’s rhetoric about their intentions for TQM and the reality of implementation in various subunits of the organization. The gap varies from subunit to subun...